Overview
Customer Experience Manager Jobs in Johannesburg at Advtech
Are you passionate about creating exceptional experiences that truly make a difference?
We’re looking for a Client Experience Manager who will champion and elevate the parent and student journey across our schools. This is not just a role—it’s an opportunity to shape how families experience education, influence leadership, and drive meaningful, measurable impact across an entire group of campuses.
You will be the driving force behind a customer-first culture, turning insights into action, friction into seamless journeys, and feedback into powerful transformation.
What You’ll Be Driving
- Experience Strategy & Transformation
- Retention & Lifecycle Excellence
- Insights & Continuous Improvement
- Influencing & Stakeholder Impact
- Building Capability & Culture
- Performance & Results
What You Bring
Experience
- 3–5 years in a Customer Experience leadership role (education or service industry preferred)
- 6–10 years in customer experience, service, or client-facing environments
- Proven track record of driving retention, improving journeys, and influencing stakeholders
Qualifications
- Bachelor’s degree in Business, Marketing, Commerce, or related field
- Postgraduate qualification (advantageous)
- CX certifications (a plus)
Title: Customer Experience Manager
Company: Advtech
Location: Johannesburg
