Overview
Customer Enrollment Associate Jobs in Marlborough, MA at Empire Deck Collective
Empire Deck Collective, a sales and development firm, seeks a full-time Customer Enrollment Associate to guide customers toward getting the most from their Fios internet service. You’ll provide ongoing support, answer questions with clarity and patience, and recommend sales upgrades when households show signs of needing faster speeds or enhanced performance.
As a Customer Enrollment Associate, you establish a visible presence within Framingham while building relationships with each client and their home connectivity needs. Through ongoing conversations, the Customer Enrollment Associate helps each client evaluate their internet options and maintain a supportive account experience centered on Verizon Fios Internet.
Why the Customer Enrollment Associate Role Matters
You are the constant in a world of change. Kids grow up, jobs change, homes get bought and sold. But your clients’ Fios Internet, guided by you, evolves right alongside them. The Customer Enrollment Associate’s consistency is the backdrop to their transformation.
Responsibilities of the Customer Enrollment Associate
- Connect with clients in person to evaluate their internet service and present Verizon Fios Internet as the superior choice, driving sales.
- Listen actively to client concerns about speed or reliability, then tailor Fios Internet solutions to convert interest into sales.
- Highlight real-world benefits of Fios Internet, like seamless streaming and whole-home Wi-Fi, to boost client confidence and close sales.
- Manage client accounts by ensuring their Fios Internet plan aligns with their needs, identifying opportunities for sales upgrades.
- Follow up post-installation to confirm satisfaction, address questions, and explore additional sales opportunities like speed upgrades.
- Collaborate with the sales team to transition interested clients into satisfied Fios Internet users, ensuring a smooth onboarding process.
Qualifications of the Customer Enrollment Associate
- Background in account management or sales is a plus.
- Eager to learn and develop skills in sales, account coordination, and Fios technology.
- Committed to professionalism, ensuring every client feels valued and informed.
- Goal-driven and motivated to meet and exceed sales targets while delivering exceptional client service.
Pay: $50,000.00 – $55,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Work Location: In person
Title: Customer Enrollment Associate
Company: Empire Deck Collective
Location: Marlborough, MA
