Overview
Customer Engagement Specialist Jobs in Cairo, Egypt at Bayer
Title: Customer Engagement Specialist
Company: Bayer
Location: Cairo, Egypt
Be You, Be Bayer
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.
We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
We’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs
Come grow with us.
Do Something That Moves you
Achieve Business & Growth Targets:
• Deliver business, growth, and market share objectives for assigned brands/territories through business Excellence KPIs and execution of the district strategy.
Engage, Educate & Empower HCPs:
• As a trusted partner she/he will act as the primary (but nonexclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team.
• Act as a trusted scientific partner to Healthcare Professionals (HCPs) and Thought Leaders. Organize and facilitate one-to-one and group scientific meetings, virtual panels, and peer-to-peer sessions to communicate disease and brand messaging effectively.
Co-create Scientific Content & Programs:
• Partner with speakers to design, contract, and deliver yearly educational curricula that align HCP interests with Bayer’s scientific and promotional objectives. Integrate these sessions into various formats including symposia, debates, and national or regional Bayer-initiated events.
Customer-Centric Multi-Channel Engagement:
• Plan and execute tailored engagement strategies through the channels preferred by each HCP, ensuring Patient-Focused Interaction (PFI) standards and a consistent, value-driven customer experience across physical, hybrid, and virtual platforms.
Insight Generation & Data Utilization:
• Capture, analyze, and report HCP insights, engagement data, and event outcomes through Veeva and CRM systems. Use data-driven learnings to optimize future content, segmentation, and customer journey planning.
Cross-Functional Collaboration:
• Collaborate closely with the relevant Product Team and Customer Team to ensure alignment on messaging, initiatives, and customer evolution campaigns.
• Along with the marketing team, leverages insights about specific customers segments generated from virtual/f2f meetings to build on the next best action in the Customer Evolution Campaign (CEC).
Digital & Innovation Leadership:
• Leverage digital tools and emerging technologies to enhance engagement and experimentation with new meeting formats. Partner with virtual event experts to deliver impactful, interactive experiences.
• Facilitate digital networking of likeminded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.
Compliance & Governance:
• Ensure full adherence to local laws, company policies, and Bayer’s compliance standards in all activities, maintaining discipline and accuracy in reporting, data entry, and documentation.
• Display great level of discipline and quality in maintaining data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
Your Experience
- University degree preferably in Pharmaceutical Sciences, Medicine /Medical background
- Minimum 2-3 years of relevant experience within the pharmaceutical industry in the Cardiorenal
- Excellent stakeholder engagement record including partnering with thought leaders and institutes is required.
- Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
- Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
- Hands on experience of using digital & Virtual means and tools is prefreable .
- Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
- Good understanding of agile ways of working is desired
- Robust understanding of medico marketing strategies and tactics
- Proficient in English to collaborate externally, internally & across the broader organization enterprise is highly desired
Empowered to Achieve
At Bayer, we’re all about advancing life for those who work alongside us. That’s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
If you are a person with disability and wish to apply, please send your CV directly to [email protected], with the job vacancy title mentioned in the subject line.
You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
At Bayer, we’re all about advancing life for those who work alongside us, recognized as the first place, 7 Stars Company at the Taqdeer Awards 2026, a benchmark of excellence in employee wellbeing and workplace practices.
Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.