Overview
Customer Claims Administrator Jobs in Johannesburg, Gauteng, South Africa at Vitality
Title: Customer Claims Administrator
Company: Vitality
Location: Johannesburg, Gauteng, South Africa
Team – SA Membercare
Working Pattern – Hybrid – 2 days per week in the Vitality Sandton Office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Understanding of working in insurance
- Excellent Customer Service experience, with experience of working over the phone
- Excellent administration skills and attention to detail.
What this role is all about:
The role of a Care Life Associate is to deliver a high standard of customer service on Phones and Written channels while obtaining the necessary claim documentation required to make a claim decision. It involves managing workload effectively to ensure that the necessary turnaround times are met. You will ensure that clients and appropriate third party's are updated on the status of their claims throughout the process and offer proactive to support to the throughout the claims journey.
Key Actions
High standard of Phone and Written service delivery with clients, including doctors, claimant, financial advisors, solicitors etc. review the initial claims requirements and supporting the claims process throughout
- Setting up of payment of benefit or medical report payments.
- Notification to Re-assurers regarding details of the claims.
- Administration of unemployment claims for waiver of premium.
- Administration and preparation of relevant documentation for claims.
- Referral of claim to management, forensics, chief medical officer for input.
- Capture and report on claims statistics.
What do you need to thrive?
- Secondary Education is essential
- 1 year client services experience within the life insurance industry is essential.
- 2 years prior experience within a UK Insurance environment is advantageous.
- An intermediate understanding of long term Insurance in a UK environment
- An intermediate understanding of Microsoft Office
- Long term claims experience in and administration function.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- Retirement support – We will match your contributions up to 5% of your salary
- Health & wellbeing – Discovery Medical Health Scheme
- Financial protection – Life assurance, income protection and short and long-term disability insurance
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.