Overview
Customer Care Representative Jobs in Ikeja, Lagos State, Nigeria at Ridima
Title: Customer Care Representative
Company: Ridima
Location: Ikeja, Lagos State, Nigeria
Job Title: Customer Service Associate (Onsite)
Location: Lagos, Nigeria
Company: RIDIMA
About Ridima
Ridima is a fast-growing digital platform enabling users to trade gift cards, access crypto services, and pay bills seamlessly. We are building a reliable and user-focused ecosystem designed for speed, trust and convenience.
Role Overview
We are looking for a Customer Service Associate who will serve as the first point of contact for our users. This role is critical to ensuring a smooth and positive customer experience across all touchpoints. You will handle inquiries, resolve issues, and maintain strong communication with users in real time.
This is a fully onsite role based in Lagos.
Key Responsibilities
* Respond to customer inquiries via live chat and Zoho Socials in a timely and professional manner
* Provide accurate, clear and helpful information to resolve customer questions and concerns
* Escalate complex or sensitive issues to the appropriate internal teams
* Maintain a positive, calm and customer-first attitude in all interactions
* Track and document customer conversations to ensure proper follow-up and resolution
* Identify recurring issues and provide feedback to improve customer experience
Qualifications
* Bachelor’s degree in any discipline
* Must have completed the NYSC program
* Strong written communication skills with high attention to detail
* Prior experience in customer service or social media support is an added advantage
* Ability to multitask, prioritize and manage time effectively in a fast-paced environment
* Familiarity with Zoho Socials or similar customer engagement tools is a plus
* Strong problem-solving mindset with a genuine interest in helping people
Compensation
Gross Monthly Salary: ₦180,000
Why Join Ridima?
* Opportunity to work in a fast-paced fintech environment
* Hands-on experience with real customer interactions at scale
* Growth opportunities within a rapidly expanding company
* Collaborative and supportive team culture
How to Apply
Interested candidates should send their CV to [email protected] with the subject line:
CUSTOMER SERVICE ASSOCIATE – Ridima