Overview
Coordinator – Digital Transformation Jobs in Douala I, Littoral, Cameroon at MTN Cameroon
Title: Coordinator – Digital Transformation
Company: MTN Cameroon
Location: Douala I, Littoral, Cameroon
Mission:
The Coordinator, Digital Transformation supports the implementation and tracking of customer experience digitalization programs. This role ensures alignment between strategic initiatives and operational activities by coordinating cross-functional projects, capturing customer and agent feedback, and improving digital touchpoints through timely execution and collaboration. The Coordinator plays a key role in ensuring the experience roadmap translates into tangible and measurable improvements.
About us:
We at MTN Cameroon are a purpose and value-led organization.
At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Responsibilities
- Coordinate digital experience initiatives, aligning projects with strategic priorities and ensuring timely execution.
- Translate high-level goals into actionable tasks, managing project plans and reporting progress.
- Lead journey mapping workshops, identifying pain points, and gathering feedback for service improvements.
- Create weekly status updates and performance reports, keeping stakeholders informed.
- Maintain risk registers, identifying and documenting issues for timely resolution.
- Support communication and user training, collaborating with internal teams to boost digital tool adoption.
- Assist in the configuration and testing of customer-facing tools, ensuring quality and functionality.
- Monitor analytics, measuring digital tool impact, and recommending enhancements based on data.
- Align tool enhancements with feedback from internal teams and customers for iterative improvements.
- Benchmark digital services against industry standards, recommending enhancements to stay competitive.
Minimum Job Requirements:
Education
- Bachelor's degree in Computer Science, Software Engineering, Data Analysis or a related field is a must
- Professional Certifications in AI or Cloud (e.g., Microsoft Azure, AWS, or Google Cloud) is advantageous.
- Professional Certifications in Agile Methodologies (Scrum Master, PMI-ACP) or Project Management (PMP, PRINCE2) is advantageous
Experience
- 2-3 years of experience in project coordination, or strategy preferably in a digital transformation context or technology company.
- Strong understanding of customer experience principles and digital trends.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Analytical mindset with experience in interpreting data and making data-driven decisions.
- Proficiency in project management tools and techniques, with the ability to create structured reports.
Competencies and Skills:
- Familiarity with digital tools and technologies, including apps, chatbots, and IVR systems.
- Ability to work independently and manage multiple projects simultaneously.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Passion for digital innovation and a commitment to delivering exceptional customer experiences.
Functional Knowledge:
- MTN Products & Services
- Best practice customer service principles
- MTN systems (relevant to customer management)
- Bilingual (English/French) ;
- Computer literate (Package MS Office).
- MTN environment / Organizational structure
- Principles and methods for showing, promoting and selling products and services
- People Management and Coaching
- Computer literate (Package MS Office).
- Reporting and performance analysis
Behavioral Qualities:
Lead with Care
- Demonstrates our curiosity and determination to be game changers.
- Own and deliver on our bold ambitions to generate value for our internal and external stakeholders
- Lead with humanity and empathy
- Nurture relationships and act in the benefit of people, communities, societies, environment & planet
- Completely accountable
- Humble & considerate
Can-Do with Integrity
- Steadfast in our commitment to equity, ethics & morality.
- Discern right from wrong when "doing
- Honest and candid
- Bold & courageous – free to speak up and trustworthy in action, behavior & thought
- Do right by others –
Collaborate with Agility
- Demonstrates how to collectively engage and work to achieve our shared purpose
- Forge meaningful partnerships, operate with a solution mindset and take personal accountability for our contribution
- believe in our shared goals
- learn, adapt, break barriers, fail-fast and discover new ways to make a positive impact
Serve with Respect
- Demonstrates our higher purpose to be of service for good
- Humble and modest in our interactions
- Mindful of personal actions and its impact on people, customers, communities, ecosystems, nation state, shareholders & regulators
- Treat others with dignity, open yourself to other’s views and believe in collective mission to serve for the greater good
Act with Inclusion
- Value the power of diversity
- Empower others to do better for the people, communities, nation states and the ecosystem around us
Please apply on or before March 12, 2026.