Overview
Contact Centre Agent Jobs in Cape Town at Afripharm
THE ROLE
Marie Stopes SA is recruiting for Contact Centre Agents with background and experience within the Medical Aid Scheme environment.
The key objective of the role is to identify and understand client needs and deliver first class client service in an omni channel Contact Centre environment – voice/WhatsApp/email/social media.
A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.
SKILLS AND COMPETENCIES
- Empathy and Professionalism: Ability to remain compassionate, calm, and courteous in a fast-paced multi-channel environment
- Communication: Excellent verbal and written communication skills to articulate intricate medical scheme terms clearly.
- Multilingualism: Fluency in multiple local languages (e.g., English, Afrikaans, isiXhosa and other of the other official SA languages) is a requirement of this role.
ROLE REQUIREMENTS
- You are Pro-choice.
- Education: National Senior Certificate
- Experience: 5+ years’ client services or contact centre experience (Inbound and Outbound) in a Medical Aid scheme or healthcare environment.
- Technical Skills: Strong computer literacy, proficient typing and report writing skills, and a solid understanding of Microsoft Office suite.
- Regulatory Knowledge: Understanding of relevant healthcare regulations, guidelines, and compliance protocols, as well as privacy laws like the Protection of Personal Information Act (POPIA).
LOCATION
Buchanan Square – Woodstock
WORKING HOURS
Monday to Friday
07:30 – 18:00
Saturdays
08:00 – 13:00
REMUNERATION
Fixed salary + Incentives
If you are interested in applying for this position, please submit an updated copy of your CV plus covering letter to [email protected]
Only applicants with a background and experience within the Medical Aid scheme environment will be accepted.
Job Type: Part-time
Education:
- High School (matric) (Required)
Experience:
- Call Centre: 5 years (Required)
- Medical Aid Scheme: 5 years (Preferred)
- Healthcare field: 5 years (Preferred)
Work Location: In person
Title: Contact Centre Agent
Company: Afripharm
Location: Cape Town
