Contact Centre Agent

Law For All views the position of Contact Centre Agent as someone who is compassionate, friendly and
professional. Responsible for attending to all client care, member service, complaint, enquiries, call
transfers, etc. Referring telephonic calls to the correct departments, providing the necessary services to the
public in portraying a positive image and attitude. This is a fantastic opportunity to join our team and make
a real difference to our policy holders.

DUTIES AND RESPONSIBILITIES

Responsibilities

(Duties as set out below is not limited to same, any reasonable request made by LAW for ALL or demands that the office might require will be the responsibility of the policy admin agent to comply with and/or attend to)

✅Answer courteously inbound calls and respond to client inquiries.
✅Following instructions given by superiors
✅Assisting legal administration,
✅Typing.
✅Cancellation of Group Law Policies
✅Updating banking details of Group Law Policies
✅Debit order switches of Group Law Policies
✅Registrations of Compliments and Complaints
✅Providing clients with Fulfilment packs (policy documents)
✅Confirmation of Commencement dates and Paid Up dates
✅Transferring of calls to the relevant departments
✅The booking of Board rooms
✅Deliver exceptional service that exceeds clients’ expectations through proactive, innovative and
appropriate solutions

MINIMUM REQUIREMENTS

Grade 12

2 years’ working experience in a contact centre environment/customer service environment

Must have qualities such as honesty and integrity,

Must be fully bilingual in two South African languages of which English should be one,

Must be fully computer-literate and have good communication and administration skills,

Computer literate, excellent communication skills and initiative,

Excellent team player,

Ability to work without supervision,

Positive and motivated individual

WHAT WE OFFER

• ️ An Agile Team

Competitive Package (with benefits)

Professional Development

LIPCO – LAW FOR ALL is an award-winning company, listed as one of the Top 20 places in South Africa by the Top Employers Institute.

Submit your CV and copy of your qualifications today

❗If you haven’t received any communication from us within two weeks following the deadline, please be advised that your application has not been successful.

Closing date: Thursday 07 May 2026 @ 16:00pm