Consumer Educator; Western Cape

Overview

Consumer Educator; Western Cape Jobs in Cape Town, South Africa at FirstRand Bank Limited

Position: Consumer Educator (Western Cape)

Description

To develop a provincial plan of action to achieve the Banks financial education strategy Develop sustainable relationships with organisations in order to facilitate repeat sessions with consumers and ensure greater alignment with other business units within the Bank

Hello, future Consumer Educator

Role Purpose

The Consumer Educator role is to deliver effective and high-quality financial literacy to a wide range of consumers in South Africa. The individual will be responsible for forging strong working relationships with a range of stakeholders across various sectors to gain access to consumers in the identified target audience, deliver high quality and effective financial education and provide effective data and reports.

Key Responsibilities

Develop and revise financial literacy content to meet target market needs. Ensure consistency and standardization in the delivery of content

Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes

Build and maintain stakeholder relationships (internal and external) that supports the sourcing of consumers for workshops to meet targets

Continuously assess own performance, seek timely and clear feedback and request training where appropriate

Deliver internal and external customer service excellence through adherence to quality service standards

Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs

Facilitate relevant, effective and appropriate financial literacy workshops and presentation

Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.

Qualifications and Experience

Minimum Qualification: Grade 12

Preferred qualification: A relevant bachelor’s degree

Experience: A minimum of 5 years’ experience in Consumer Education, Financial literacy content development as a Facilitator/Consumer Educator within Banking or Financial Services sector is preferred.

Strong presentation skills and ability to adapt / relate financial literacy content at different age groups

High proficiency in Microsoft Office and other software applications

Proficient in isi Xhosa, English and Afrikaans will advantageous.

Willing to travel extensively throughout the Western Cape Province

Must have a valid driver’s license and own vehicle

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/03/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Title: Consumer Educator; Western Cape

Company: FirstRand Bank Limited

Location: Cape Town, South Africa

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