Overview
Complaints TEAM LEADER – Insurance Industry Jobs in Cape Town, South Africa at Bridgena Barnard Personnel Group
Position: COMPLAINTS TEAM LEADER – Insurance Industry
N/Subs Insurance Industry COMPLAINTS TEAM LEADER
N/Subs Insurance Industry COMPLAINTS
TEAM LEADER
Job Title: COMPLAINTS
TEAM LEADER – Insurance Industry Report to: Manager
Seniority Level: Mid Career (Above 6 yrs exp)
Region: Western Cape
Type: Permanent
Duties and Responsibilities:
- Provide clear leadership to the complaints department.
- Ensure high-quality complaints service is delivered with service standards and targets achieved.
- Ensure compliance with all legislation relative to the business.
- Ensure all complaints and queries are resolved timeously.
Qualifications and Experience
- Grade 12 or similar qualification is essential.
- LLB Degree or Insurance qualifications are advantageous.
- Minimum 5 years’ experience in complaints management within insurance or financial services.
- Minimum 2 years’ experience in a supervisory support role.
- Solid knowledge of FAIS, TCF, Long-Term insurance act and Ombudsman processes.
- Understanding of policy wording, claims processes and intermediary conduct.
- Excellent written and verbal communication skills in English is essential.
- Knowledge of the Insurance Industry and previous experience with complaints/queries.
- Experience with MS Office, especially Excel, Word and Outlook are required.
Sectors: Legal, Financial Services, Accounting / Auditing
Functions: Complaints Resolution, Lawyer, Short Term Insurance, Reinsurance, Compliance Officer, Complaints
Qualification Types: Under Graduate Degrees
Skills: LLB, Complaints Resolution, Service Delivery, Ensure internal Targets are achieved, FAIS / RE1 / RE5, Excellent report writing skills
Title: Complaints TEAM LEADER – Insurance Industry
Company: Bridgena Barnard Personnel Group
Location: Cape Town, South Africa
Category: