Overview
Community Manager Jobs in City of Cape Town, Western Cape, South Africa at SS&C Technologies
Title: Community Manager
Company: SS&C Technologies
Location: City of Cape Town, Western Cape, South Africa
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Why You Will Love It Here!:
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement with access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support your wellbeing
- Diversity & Inclusion: We celebrate diversity and inclusion in everything we do
- Training: Ongoing, hands-on training customized to your career growth
About the Role:
We are looking for a passionate and dynamic Community Manager to join the team and become the online voice of our brand. This is a unique and rewarding role at the heart of our customer relations team, responsible for humanising our brand and fostering positive, meaningful relationships between our organisation and our customers.
You will implement engagement strategies that enhance the user’s experience and build lasting loyalty. This includes converting customers into advocates across our intelligent automation portfolio and helping deflect support volume. If you are a true people person who thrives on building connections and is energised by working collaboratively with multiple teams, we would love to hear from you.
What You Will Get to Do:
- Build a sense of belonging by fostering a welcoming, inclusive online community where members feel encouraged to connect, engage, and support one another.
- Coordinate with Customer Marketing to promote customer and partner events on the community.
- Curate and publish blog content: product tutorials, product releases, customer engagement etc.
- Create opportunities to encourage community engagement through programs such as use cases, ideation, user groups and product research.
- Route unanswered questions to relevant internal SMEs (Product, Support, Customer Success) or active community members to participate.
- Actively listen to community conversations and feedback and convert them into actionable insights to shape programs, products and improve member experience.
- Monitor community activity to enforce guidelines, address inappropriate behaviour, and escalate sensitive issues to the relevant teams.
- Align community campaigns with product launches (e.g., WorkHQ adoption programs) and customer marketing initiatives.
- Track, analyse and report on key community engagement metrics, providing actionable insights to the team.
What You Will Bring:
Requirements
- Minimum 2-3 years managing a global B2B online community.
- A true people person who is communicative and natural at building relationships.
- Excellent communication skills, capable of collaborating across multiple departments, cultures and time zones.
- Driven and proactive, capable of multitasking.
- Demonstrated growth of engagement, case deflection, or advocacy metrics through reporting on native platform analytics tools.
Preferred
- Has a passion for technologies such as robotic process automation, agentic artificial intelligence and process automation.
- Hands-on experience with enterprise grade community forum platforms, and customer success platforms.
- Working knowledge of developer/technical audiences.
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