Overview
Collections Team Leader Jobs in Cape Town at Concentrix
Job Title:
Collections Team Leader
Job Description
Are you an enthusiastic leader with a passion for coaching and developing teams? Concentrix is looking for a Collections Team Leader who is ready to make a difference and drive performance. If you are looking for an opportunity to grow in a dynamic environment, we want to hear from you!
Based on site at our contact centre in Cape Town, Foreshore, you’ll be working Monday to Friday from 10:00 to 19:00
Concentrix is a global leader in customer experience solutions and technology, serving some of the world’s best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries, our diverse and talented team is dedicated to innovation, growth, and delivering high-quality services.
Essential Functions/Core Responsibilities:
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Supervision & Monitoring: Oversee daily operations of a team of call center associates, ensuring compliance with organizational policies and legal requirements.
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Coaching & Performance: Provide effective coaching to direct reports regularly to meet performance metrics, conducting evaluations at least weekly.
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Performance Management: Identify performance issues, develop improvement plans, and execute corrective actions, including potential terminations.
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Customer Service Excellence: Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial targets.
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Communication & Updates: Clearly communicate expectations and provide timely updates to employees.
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Subject Matter Expertise: Handle escalated customer calls, offering expert solutions and guidance.
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Team Meetings & Activities: Conduct team meetings to share information and gather feedback, organizing team activities for engagement.
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Continuous Learning: Stay updated on internal processes, policies, and procedures. Attend necessary manager development training sessions.
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Values Promotion: Uphold and advocate for Concentrix values through positive behavior and attitude.
Candidate Profile:
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Education & Experience: Preferably an Associate’s degree in a related field with 2-4 years of relevant experience.
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Leadership Skills: Highly motivated with the ability to develop and coach team members to meet performance expectations.
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Communication Skills: Strong verbal and written communication abilities are essential.
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Multitasking & Prioritization: Skilled in leading teams in multitasking, prioritizing, and meeting deadlines.
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Mentorship Ability: Proven ability to mentor and guide a team effectively
Experience of collections is essential for this role
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town – 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time2026-04-03
Title: Collections Team Leader
Company: Concentrix
Location: Cape Town
