Overview
Collections Manager Jobs in Johannesburg, Gauteng, South Africa at ExecutivePlacements.com
Title: Collections Manager
Company: ExecutivePlacements.com
Location: Johannesburg, Gauteng, South Africa
Recruiter:
Network Recruitment
Job Ref:
NPr003305/MonB
Date posted:
Friday, March 6, 2026
Location:
Johannesburg, South Africa
Salary:
480000 Annually
SUMMARY:
A leading organisation undergoing a strategic collections restructure is seeking a highly skilled Credit & Collections Control Manager to take ownership of financial control, early-stage arrears management, and the coordination of an External Debt Collector (EDC). This role represents a fundamental shift from traditional people-heavy collections management towards a technical, systems-driven, governance-focused function.
POSITION INFO:
Due to the changing arrears profile of their customer book, this client has redesigned its collections operating model. Internal collections will now focus on customers from current to 2 months in arrears, while accounts older than 30 days will be escalated to a pre-legal External Debt Collector (EDC).
Duties & Responsibilities:
- Financial Control & Allocations:
- Daily payment allocations and matching against bank statements.
- Managing exceptions: Unidentified payments, partial payments, and reversals.
- Enforcing allocation cut-off controls.
- Oversight of refunds and repayment processing.
- External Debt Collector Coordination:
- Daily/weekly handover of accounts to the EDC.
- Monitoring performance, recoveries, and disputes.
- Managing escalations, recalls, and customer queries.
- Ensuring SLA adherence.
- Internal Early-Stage Collections Oversight:
- Supervising ±2 internal agents.
- Focusing on accounts 0–2 months in arrears.
- Preventing unnecessary escalation to legal recovery.
- Supporting debt consolidation workflows.
- Reporting & Risk Management:
- Daily arrears movement analysis.
- Weekly collections performance reporting.
- Identifying systemic risks.
- Maintaining SOPs and contingency plans.
Experience & Qualifications:
- Minimum Requirements:
- 5–8 years’ experience in credit control, debt collections, or financial operations.
- High-volume payment allocation & bank reconciliation experience.
- Strong financial administration & control discipline.
- EDC/legal collections experience.
- Escalation & dispute management.
- Regulated/compliance environment experience.
- Advanced Excel & systems proficiency.
- Preferred:
- Finance/Accounting/Credit qualification.
- High-risk collections or restructuring experience.
If you’re looking for responsibility, exposure and growth in a business that moves fast and expects results, this role will stretch you; and reward you.
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