Collections Manager Call Centre Mr Price Money Durban

Responsibilities: What You’ll Do:

Lead the team : Oversee the daily operations of the collections call centre, making sure everything runs smoothly

Keep track of performance : Monitor key metrics, prepare reports, and ensure the team is meeting its targets

Support and coach your people : Guide team leaders and collectors by setting goals, running performance reviews, and providing training to help them grow

Shape the strategy : Develop and put into action collections plans that improve recovery results

Use data to make decisions : Review collections data regularly to spot trends, forecast outcomes, and suggest improvements or automation

Share insights with leadership : Prepare reports and present updates on recovery performance, analysis, and risks to senior management

Set clear standards : Define what success looks like for the team and adjust goals when needed to keep performance on track

Why Join Us?

Be part of a dynamic team driving real impact

Work in a fast-paced, results-driven environment

Opportunity to grow and shape the future of collections at Mr Price Money