Overview
Collections Consultant Jobs in Cape Town, South Africa at MVIA
Are you a confident communicator with a passion for resolving payment issues and helping clients stay on track financially? We’re looking for a Collections Agent to join our dynamic Accounts Department
. This is your opportunity to work in a supportive, fast-paced environment where your skills and experience make a real difference.
The ideal candidate should have strong objection handling skills, numerical proficiency, a good understanding of financial statements and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
- Making outbound calls to clients regarding missed payments
- Creating and managing payment arrangements
- Explaining the consequences of missed payments to clients
- Reading and understanding client financial accounts
- Handling incoming calls related to overdue payments
- Documenting call outcomes accurately
- Identifying and reporting trends to management
- Meeting or exceeding call center performance metrics
- Participating in training and development opportunities
- Adhering to company policies and procedures
- Performing additional tasks as required
Title: Collections Consultant
Company: MVIA
Location: Cape Town, South Africa
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