Overview
Collections Agent Jobs in Woodstock at Lewis Stores Pty (Ltd)
One of South Africa’s leading furniture and appliance retailers has the following career opportunity for an individual with the necessary competence level, experience and drive.
We are inviting applications for the position of
Collection Agent – Specialised Collection Department
Key Responsibilities:
- Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements met into number of customers contacted
- Ensure PTP’s followed up on diary date & PTP reminders
- Follow up on broken PTP’s
- Escalate customer queries and complaints timeously
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key Requirements:
- Grade 12 / Matric or equivalent
- Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment
- Dialler experience
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Clear credit and criminal record.
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette Benefits
Closing date: Monday 22 May 2026
E-mail your CV to [email protected]
Please state “Collections Agent” as a reference when you are applying
Education:
- High School (matric) (Required)
Experience:
- Debt Collections: 3 years (Required)
Work Location: In person
Title: Collections Agent
Company: Lewis Stores Pty (Ltd)
Location: Woodstock
