Overview
Collections Advisors Jobs in Durban, South Africa at CXP are now part of the Huntswood Group
Position: Collections Advisors (USA
Job Overview
Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.
-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.
If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.
Key Responsibilities
- Handle inbound calls regarding overdue accounts with professionalism and empathy
- Educate customers on contract terms and ownership details
- Ensure all collection activities comply with FDCPA and internal policies
- Meet performance targets including call volume, contact rates, and resolution metrics
- Maintain accurate documentation of all account interactions
- Initiate skip tracing when necessary
- Support the broader collections team with daily tasks and goals
- Complete all required training and compliance certifications
- Perform additional duties as assigned by management
Minimum Requirements
- Education:
Grade 12 or equivalent qualification
- Experience:
1+ years in a U.S. collections environment
- Work USA hours on a rational basis
- Strong customer service orientation with a commitment to fair outcomes
- Empathetic and confident in handling difficult conversations
- Team player with a proactive and goal-driven mindset
- Proficient in MS Word and Excel
- Organized with exceptional attention to detail
- Familiarity with U.S. regulatory bodies and FDCPA compliance
Required Skills
- Effective communication and listening skills
- Ability to remain calm under pressure
- Strong problem-solving and decision-making abilities
- Excellent knowledge retention and recall
- Collaborative and supportive team spirit
Core Behavior
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:
- Bring Your “A” Game
- Strive For Greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”
NB:
All appointments are subject to the positive outcome of pre-employment verification checks.
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Title: Collections Advisors
Company: CXP are now part of the Huntswood Group
Location: Durban, South Africa
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