Overview
Collection Officer.Retail Collections Egypt.Credit Management Group Jobs in Egypt at Mashreq
Title: Collection Officer.Retail Collections Egypt.Credit Management Group
Company: Mashreq
Location: Egypt
– Target Achievement & Strategy- Drive unscured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions
– Develop effective collection strategies for different account segments.
– Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.
– Monitor attrition and shrinkage; implement retention and contingency plans.
– Customer Accounts & Recovery
– Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements
– Reporting & Analytics
– Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.
– Deliver regular operational reports, root cause analyses, and improvement plans.
– Compliance, Audit & Documentation
– Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.
– Process & Operational Excellence
– Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.
– Share knowledge and best practices with cross-functional teams.