Overview
Collection Officer Jobs in Lagos, Lagos State, Nigeria at PalmPay
Title: Collection Officer
Company: PalmPay
Location: Lagos, Lagos State, Nigeria
Locations: Lagos
Salary: Basic 80k + KPI 50K
Job Summary: We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities:
- Conduct outbound calls to debtors to negotiate payment arrangements and settlements
- Maintain accurate and updated records of all customer interactions and payment commitments
- Meet daily and monthly collection targets to minimize overdue accounts
- Resolve customer queries and disputes related to billing or outstanding balances
- Identify and escalate accounts that require further legal or administrative action
- Ensure all collection activities comply with company policies and legal debt collection regulations
Requirements:
- Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service
- Exceptional verbal communication and negotiation skills
- Ability to remain calm and professional when handling difficult or confrontational conversations
- Strong attention to detail and proficiency in using CRM or database systems
- Proven ability to meet performance targets in a fast-paced environment
- Good understanding of financial ethics and collection laws
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