Overview
Coaching & Student Success Manager Jobs in Algeria at PRO English Generation
Title: Coaching & Student Success Manager
Company: PRO English Generation
Location: Algeria
Why This Role Exists
As PEG grows, we face a core challenge: the gap between what coaches observe on the ground and what the system actually learns from those observations.
Right now, every student interaction generates data — progress, blockers, breakthroughs, dropouts. But that data doesn't automatically become intelligence. It stays fragmented across individual sessions and coach notes.
The Coaching & Student Success Manager exists to close that gap.
This role operates at the center of PEG's Learning & Intelligence Loop — the backbone of our coaching department. Your job is to make sure:
- Every student gets a consistent, high-quality experience
- Every coach is held to a clear reporting and accountability standard
- Every case study — success or failure — generates patterns
- Those patterns reach the Head of Coaching as structured intelligence, ready to inform system improvements, product updates, and R&D decisions
This is not a delivery role. It's not a culture role. It's an intelligence role.
The Learning & Intelligence Loop
This role owns and operates a 5-stage loop:
1. Onboarding & Data Gathering Ensure every new student has a complete, high-quality profile — context, starting point, constraints, psychology. Own the quality of intake data.
2. Evaluations Oversee monthly language skill evaluations. Review coach-generated scorecards. Verify quality, approve, publish, and send to students.
3. At-Risk Interventions Receive at-risk signals from coaches. Activate and manage the intervention protocol. Mediate, support, and close cases.
4. Case Studies At offboarding, synthesize the full student journey into a structured Success or Failure Case Study.
5. Pattern Extraction & Reporting Monthly: extract patterns from case studies and cohort data. Log structured insights in the Insights & Updates Log. Report findings to the Head of Coaching for system improvement, product R&D, and coaching guideline decisions.
Requirements
Essential:
- Experience in a coaching, education, or student success role
- Strong written communication (Arabic and English )
- Comfort working with structured systems, documentation, and digital tools (Notion or similar)
- Organized, self-directed, and reliable in async remote environments
- High accountability — to yourself and to the people you work with
Strong advantage:
- Background in language learning, linguistics, or applied education
- Familiarity with the comprehensible input approach or similar acquisition-based methods
- Experience managing or quality-controlling a team's output
- Prior exposure to systems thinking or structured problem-solving frameworks