Overview
Cluster Human Resources Assistant – Protea Hotel Fire & Ice! Marriott® Melrose Arch Jobs in Johannesburg, South Africa at Marriott International
Position: Cluster Human Resources Assistant – Protea Hotel Fire & Ice! by Marriott® Melrose Arch
POSITION SUMMARY
Core HR Administration & Compliance
• Answer incoming telephone calls using professional etiquette; accurately record and relay messages while maintaining confidentiality.
• Create, maintain, and secure employee and applicant filing systems, ensuring accurate record keeping in line with company policies and South African labour legislation.
• File, track, and process employment applications, interview documentation, reference checks, and onboarding paperwork.
• Create and maintain new employee personnel files, ensuring completeness of documentation such as contracts, identification, eligibility documents, and policy acknowledgements.
• Ensure accurate maintenance of all employee records, including interview documents, compliance forms, orientation checklists, and other required HR documentation.
• Maintain confidentiality and security of employee and property records at all times, in accordance with POPIA, company standards, and ethical HR practice.
• Prepare, type, proofread, and distribute HR correspondence, reports, memoranda, and internal communication using computer based systems.
• Audit and coordinate the secure distribution of paychecks and assist with payroll administration processes where required.
Recruitment, Hiring & Onboarding
• Assist management in screening CVs, coordinating interviews, conducting assessments, and supporting the selection of new hourly associates using approved recruitment systems and tools.
• Monitor and support all recruitment and hiring processes to ensure compliance with company policies and South African labour legislation, including fair labour practices and non discrimination.
• Communicate job offers to successful candidates and provide clear guidance on required onboarding documentation for first day of employment.
• Support onboarding processes by ensuring completion of induction documentation, policy acknowledgements, and statutory forms.
Employee Communication & Relations
• Act as a first point of contact for employee HR related queries, requests, and concerns, providing accurate information or escalating matters appropriately.
• Inform HR Management of employee relations matters, trends, or potential risks within the hotel or division.
• Design, update, and maintain employee communication bulletin boards, ensuring visibility of recruitment notices, promotions, transfers, policy updates, and statutory information.
• Post all required legal, regulatory, and Human Resources notices in designated employee areas, ensuring ongoing legislative compliance.
• Handle sensitive employee issues with tact, discretion, diplomacy, and confidentiality.
• Actively listen to employee concerns and respond professionally, supporting a fair, respectful, and inclusive work environment.
Safety, Security & Legislative Compliance
• Report all work related accidents, injuries, or incidents immediately to management in accordance with company procedures and occupational health and safety requirements.
• Identify unsafe work practices or conditions and correct them where possible, or escalate concerns to management and safety personnel.
• Follow and promote company and departmental safety and security policies to ensure a clean, safe, and secure workplace.
• Support compliance with South African labour legislation including, but not limited to:
o Employment equity administration support
o Basic Conditions of Employment compliance
o Occupational Health and Safety documentation coordination
o Fair disciplinary and grievance process administration support
• Maintain accurate records related to employee wellbeing, attendance, leave administration, and statutory compliance where required.
Policies, Procedures & Professional Conduct
• Protect the privacy and security of guests, employees, and company information.
• Maintain confidentiality of proprietary materials and sensitive HR data at all times.
• Adhere to company and departmental policies and procedures.
• Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and compliant with company standards.
• Perform additional reasonable duties as requested by HR Management or Supervisors.
Guest Relations & Service…
Title: Cluster Human Resources Assistant – Protea Hotel Fire & Ice! Marriott® Melrose Arch
Company: Marriott International
Location: Johannesburg, South Africa
Category: