Overview
Cloud Platform Support Specialist Jobs in Midrand at Liquid Tech (Pty) Ltd.
OVERVIEW
Reporting to the Cloud Platform Support Manager, the Cloud Platform Support Specialist is responsible for being a specialist on the Liquid Cloud Platform. The incumbent is a L3 Support specialist for all Platform related queries from all Opcos/Partners including platform support, customer onboarding, reporting, and billing queries.
RESPONSIBILITIES
- Maintain Accuracy and reliability of cloud platform.
- Logging Support Queries from Opcos/Partners on Platform
- Ensure 99.99% uptime and reliability of the Cloud Platform
- Working with internal and external stakeholders to resolve platform issues.
- Analysis of support queries and documenting in Knowledge Base for Future Reference
- Understand the entire Cloud Platform and its capabilities to derive maximum value out of it for Liquid Opcos and its partners.
- Enthusiasm to troubleshoot and resolve issues by coordinating cross functionally.
- Help in onboarding and training Partners/Internal resources on the Liquid Cloud Platform across all Opcos.
- Helping with onboarding new products and services on the Liquid Cloud
- Be the Subject Matter Expert on the Liquid Cloud Platform
- Maintaining an ongoing awareness of updates and alterations to Microsoft products and other related products on the platform.
Reporting
- Ensure accuracy of the data loaded in the Cloud Platform
- Ensure Revenue Reports from Platform are shared with all stakeholders timeously
- Helping with configuration of discounts/spot pricing for customers on the platform and training Opco teams to implement the same
- Handling reporting queries from Partners/Liquid Opcos and help in resolution
- Ensures Revenue reports are generated accurately for all OPCOs
- Inputs on Platform Profitability in terms of Cost of Platform vs Revenue generated from the platform
Education
- Relevant bachelor’s degree
- Cloud Certifications MS 900/AZ 900/Google/Acronis/Avepoint or others
- Project Management theory and best practice methodologies certification (Waterfal, Prince2, Agile)
Experience
- 2-3 years’ experience in a Support Ecosystem and resolving Support queries
- 2-3 years’ experience in the telecommunications industry
- 1-2 years exposure to Product Management/Project Management
1-2Experience of Working on Service Now/Zen Desk
Title: Cloud Platform Support Specialist
Company: Liquid Tech (Pty) Ltd.
Location: Midrand
