Overview
Client Success Manager Jobs in Sandton, South Africa at Humanz
The purpose of this role is to ensure the success of Humanz’ customers by designing, planning, and managing influencer marketing campaigns from concept to finish via the Humanz technology platform, as well as onboarding new clients and ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.
Required
skills
- Previous experience in the management of influencer marketing campaigns
- Great account & relationship management skills, including previous experience
- Great campaign reporting and written communication skills
- Good marketing strategy and creative skills
- Good financial & operational management skills
- Able to work independently within a small but dynamic team
Core focus & responsibilities
- Create strategies and creative concepts for influencer campaigns
- Identify the most suitable influencers and verify them via Humanz
- Contact influencers, brief them and manage them during campaigns
- Ensure campaign targets are met within agreed budgets and costs
- Act as the primary point of contact with clients, guiding them, and communicating progress throughout
- Assist new customers and influencers with their onboarding
- Answer questions and queries from customers and influencers
- Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders
- Report on completion of work, revenue and costs within the Humanz backoffice
- Assist the CEO with other operational requirements within this growing business
Requirements
Previous experience for the role should include:
- 3+ years experience managing influencer marketing campaigns or programs
- Customer relationship management or account management experience
- Strong existing network within the influencer marketing industry
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Title: Client Success Manager
Company: Humanz
Location: Sandton, South Africa
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