Overview
Client Success Expert Jobs in Pretoria, South Africa at Infotelligent
Job Description
- Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
- Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
- Establish and oversee the customer’s adoption, training, and development of best practices to continually drive incremental value and return on the customer’s investment
- Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
- Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
- Assist existing clients with their questions and needs and coordinate this process with other involved teams
- Build Knowledge Base to help customers drive value from Infotelligent products
- Track and report on key metrics for Customer Adoption and Success
Qualifications
- Possesses strong communication, interpersonal, and organizational skills
- Is customer-centric and has empathy towards customers and their needs
- Can think creatively and is not afraid to challenge the status quo
- Is independent and has a problem solving plus get-it-done attitude
- Previous experience in customer service positions (2+ years)
Additional Information
WORKING HOURS:
9 AM – 6 PM in the EST time zone
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Title: Client Success Expert
Company: Infotelligent
Location: Pretoria, South Africa
Category: