Overview
Client Relationship Officer Jobs in Johannesburg, South Africa at Make it Good
Location: Johannesburg
Work model: Field-based, with extensive travel to client sites across the region
Salary: R30,000 – R40,000 CTC
Why you’d want to work here..
- Join a well-established financial services business that’s been growing steadily since 2009
- Genuinely purpose-led work: you’ll be improving the financial wellbeing of everyday employees across South Africa
- A vibrant, results-driven environment with no micromanagement, where output and initiative are what count
- Real autonomy to run your own client relationships and manage your own diary
- Company vehicle provided, so you’re set up to get out and meet people
- Plenty of variety: no two days, clients or sites are the same
About our client..
Our client is a long-standing payroll-deduction lender helping employees across South Africa access fair, transparent and responsible financial products. For over 14 years they’ve built their success on strong employer relationships and genuinely excellent service. They’re now looking for a warm, people-first Client Liaison Officer to be the face of the business within client organisations and keep those relationships thriving.
What the job involves..
- Visiting employer clients regularly and being their go-to point of contact
- Building strong relationships with HR, payroll and management teams
- Helping employees understand the financial solutions available to them and supporting them through the application process
- Running employee awareness and information sessions, and promoting responsible borrowing
- Representing the business at client events, wellness days and exhibitions
- Gathering feedback and flagging opportunities to improve
- Keeping accurate records of visits and submitting regular reports to management
- Tracking outstanding client matters through to resolution
What you need to be considered..
- At least 3 years’ experience in client relationship management, account management, customer service or a similar client-facing role
- Matric certificate
- A valid South African driver’s licence
- Willingness to travel extensively
- Strong computer literacy (Word, Excel, Outlook, PowerPoint)
- Excellent verbal and written communication skills
- A friendly, approachable manner and the confidence to connect with everyone from shop-floor staff to senior executives
- Self-motivated, organised and able to juggle multiple relationships at once
Bonus points if you..
- Have worked in financial services, payroll, banking, insurance or employee benefits
- Have experience servicing corporate or employer-based client relationships
- Have run presentations, workshops or employee engagement sessions
- Understand payroll-deduction lending or employee financial wellness programmes
Title: Client Relationship Officer
Company: Make it Good
Location: Johannesburg, South Africa
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