Overview
Client Relations Officer Jobs in Sandton at Eminence Consultancy
A well known company is looking to add a client relations officer to the team!
Duties
- Serve as the primary point of contact for customer enquiries via phone, email, and in person.
- Provide information on products and services and assist customers with selecting suitable security solutions.
- Prepare quotations, process customer orders, and follow up on sales enquiries.
- Coordinate installations, deliveries, maintenance, and service requests with internal teams.
- Resolve customer complaints and ensure prompt, professional issue resolution.
- Maintain accurate customer records, quotations, and service documentation.
- Build and maintain strong customer relationships to encourage repeat business.
- Conduct customer follow-ups to ensure satisfaction after product delivery or installation.
- Liaise with the sales, operations, and technical teams to ensure seamless service delivery.
- Prepare customer service reports and ensure compliance with company policies and service standards.
Requirments
- Grade 12 (Matric).
- Certificate or Diploma in Customer Service, Business Administration, Sales, or a related field (advantageous).
- 2 years’ experience in customer service, customer relations, sales support, or administration.
- Experience in the security, construction, engineering, manufacturing, or related industry is advantageous.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Work Location: In person
Title: Client Relations Officer
Company: Eminence Consultancy
Location: Sandton
