Overview
Client Engagement and Sales Officer Jobs in Nairobi County, Kenya at Devimpact Institute
Title: Client Engagement and Sales Officer
Company: Devimpact Institute
Location: Nairobi County, Kenya
We’re Hiring: Client Engagement & Sales Officer
📍 Nairobi, Kenya | 🏢 Devimpact Institute
About the Role
Devimpact Institute is a dynamic training and research firm committed to empowering professionals and organizations through high-quality training, consulting, and research services. Our mission is to help businesses and individuals enhance their skills, gain insights through research, and drive positive change in their respective industries.
We are looking for a Client Engagement & Sales Officer to take ownership of the full client journey from responding to enquiries and converting leads, to building strong relationships and driving repeat business. This is a role that combines communication excellence with sales discipline, responsible for responding to enquiries, converting leads, and building long-term client relationships.
Key Responsibilities:
Lead Response & Sales Conversion
- Respond to client enquiries promptly and professionally
- Share course details, proposals, and training information
- Qualify leads and maintain a structured pipeline
- Conduct consistent follow-ups
- Convert enquiries into confirmed training participants
- Ensure all interactions are tracked in the CRM system
Client Engagement & Retention
- Build and maintain strong relationships with clients
- Maintain regular communication with past and current participants
- Drive repeat enrollments and long-term client engagement
Post-Training Follow-Up
- Conduct follow-ups after training
- Engage clients to assess training impact and gather feedback
Upselling & Business Growth
- Identify opportunities to recommend relevant courses
- Promote advanced and related training programs
- Support revenue growth through repeat business and referrals
Marketing & Client Engagement Campaigns
- Execute targeted email campaigns to promote upcoming trainings
- Share training calendars, course updates, and relevant insights
- Support digital engagement across communication platforms
CRM & Data Management
- Maintain an accurate and up-to-date client database
- Track leads, conversions, and engagement activities
- Generate insights to support decision-making and improve client engagement
Qualifications and Skills:
- Education: A Bachelor’s degree in Business, Communication, Sales and Marketing, or a related field.
- Experience: At least 4 years of experience in communication, client relationship management, sales, and leads management.
- Sales skills: Exceptional sales and marketing skills with the ability to convert leads and grow business
- Communication Skills: Exceptional verbal and written communication skills with the ability to interact with clients and internal teams professionally.
- Relationship Management: Ability to build and maintain strong relationships with clients
- Customer Service: A customer-centric mindset with a proven ability to handle client inquiries, concerns, and feedback with empathy and professionalism.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and enquiries, prioritize responsibilities, and meet deadlines.
- Business Development: Ability to foster partnerships and bring in new business.
- Detail-Oriented: Attention to detail in handling communications, event planning, and administrative tasks.
Only shortlisted candidates will be contacted.