Overview
CLCU Agent Jobs in Cairo, Egypt at Abu Dhabi Islamic Bank – Egypt
Title: CLCU Agent
Company: Abu Dhabi Islamic Bank – Egypt
Location: Cairo, Egypt
Key Accountabilities:
- Required performance that is consistently strong and meets all targets at the set standards and TAT.
- Increase the activation, retention rates on covered cards portfolio
- Proactively contacting new cardholders to proceed for cards activation and ensure a smooth and efficient experience.
- Promoting the benefits and features of the covered card to encourage early and regular usage by the new cardholder
- Contacting the voluntary closure requests and communicating personalized retention offers that cater to the specific needs and preferences of, encouraging them to retain their card.
- Documenting customer interactions and retention efforts to maintain accurate records and track the effectiveness of various retention strategies
- Identify opportunities to cross-sell add-on products such as Easy Payment Plan (EPP), Cash On Call (COC), Balance Transfer (BT), Supplementary Cards and Insurance services.
- Present relevant offers to cardholders based on their needs and preferences
- Address customer inquiries, concerns, and complaints promptly through outbound calls and effectively, striving for first-call resolution and ensuring a positive customer experience.
- Monitor customer accounts and lifecycle events, such as account upgrades, credit limit changes to proactively intervene and address customer needs.
- Maintain up-to-date knowledge of card products, services, and industry trends to effectively communicate value propositions and address customer inquiries.
- Ability to adapt to rapidly changing conditions; handling differences; demonstrating initiative, drive persistence and involvement in work
- Consider performance under pressure and handling of variety of assignments
Qualifications & Skills:
- Bachelor degree
- 0-3 years’ work experience
- Very Good communication skills
- Good responsiveness and problem solving skills
- Good Analytical & Negotiation skills
- Results orientation skills
- Microsoft Office “ Excel “