Overview
Claims Handler- Italian Speaking Jobs in Cape Town, South Africa at Collinson
Claims Agent
– Italian Speaking**
About Collinson Insurance
Collinson Insurance is a niche personal lines insurer generating £400m+ in Gross Written Premium, operating through regulated entities in the UK and Malta. Our products include travel, private medical and dental, and a range of specialist insurance products.
We work with trusted partners such as Post Office, easy
Jet, Saga, and Vhi, alongside our direct brand Columbus Direct. We specialise in short-tail, high-utilisation products and have ambitious plans for profitable growth while continuing to deliver excellent customer outcomes.
The Role
As a Claims Agent, you will support the delivery of high-quality claims service across multiple products and brands. Working under the guidance of a Team Leader, you will assess and process claims accurately and in line with policy and regulatory requirements.
You may work in a customer-facing role, handling calls, emails, and digital enquiries, in a claims processing role, or a combination of both. You will contribute to a collaborative, high-performing team focused on quality, efficiency, and fair customer outcomes.
Key Responsibilities
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Handle customer interactions across phone, email, and digital channels. (In Italian)
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Assess and process claims in line with policy wording and delegated authority.
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Communicate claim decisions clearly and empathetically, including settlements or declines.
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Request and assess supporting documentation and identify recovery opportunities.
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Identify and escalate potential fraud or complex cases as required.
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Maintain accurate records and comply with procedures, SLAs, and performance targets.
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Participate in training, coaching, and continuous improvement activities.
Regulatory Responsibilities
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Comply with FCA and CBI conduct rules and the Firm’s Code of Conduct.
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Complete all mandatory regulatory training and disclose any conflicts of interest.
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Maintain Fit and Proper status, including integrity, competence, and financial soundness.
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Hold required regulatory qualifications (e.g. APA), where applicable.
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Act with honesty and integrity in the best interests of customers and the Firm.
Knowledge, Skills & Experience
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Must be fluent ( Mother tongue) in Italian both written and verbal***
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Experience in a customer-facing or operational role, ideally within claims or a contact centre.
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Strong written and verbal communication skills.
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High attention to detail and ability to manage workload effectively.
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Customer-focused, professional, and comfortable working in a regulated environment.
Title: Claims Handler- Italian Speaking
Company: Collinson
Location: Cape Town, South Africa
Category: