Overview
Claims administrator Jobs in Durban, KwaZulu-Natal, South Africa at General Insurance Brokers
Title: Claims administrator
Company: General Insurance Brokers
Location: Durban, KwaZulu-Natal, South Africa
Company Description
General Insurance Brokers (GENIB) is a boutique firm specializing in resilience strategies for businesses across South Africa. With over 30 years of expertise, we prioritize psychological certainty and operational continuity over traditional insurance pricing models. Offering concierge risk management, we are committed to partnering closely with clients and providing seamless, personalized support during critical moments. Collaborating with leading insurers, we combine institutional strength with boutique execution to protect businesses’ wealth, continuity, and legacies in a rapidly changing risk landscape.
Role Description
We are seeking a dedicated Claims Administrator for a full-time, on-site role based in Durban North, South Africa. The selected candidate will handle daily responsibilities such as managing insurance claims processes, ensuring timely and accurate documentation, liaising directly with clients to provide superior customer service, and collaborating with insurers to resolve claims efficiently. The role also involves adhering to legal and insurance regulation frameworks, while supporting clients during high-pressure scenarios.
Additionally, you may be required to assist with day-to-day policy servicing, quotes and other enquiries as the need arises.
Qualifications
- Proficiency in Claims Management and Claims Handling. (Short term, Medical aid, Gap cover & Travel insurance claims)
- Strong understanding of Insurance principles and practices.
- Exceptional Customer Service skills and ability to empathize and communicate effectively.
- Attention to detail, organizational skills, and ability to manage multiple cases simultaneously.
- Problem-solving mindset to navigate complex claim scenarios.
- Prior experience in the insurance industry preferred.
- A relevant qualification in Business, Law, Insurance, or a related field is advantageous.