Overview
Central Reservations Consultant Jobs in Bryanston, Gauteng at SleepOver ZA
SleepOver is looking for a Central Reservations Consultant to join our growing Head Office team in Bryanston.
As a proudly South African hospitality brand, SleepOver is redefining affordable accommodation by delivering comfortable stays and exceptional service across our growing national footprint. With 13 properties and expanding across South Africa and internationally, we are looking for a passionate, organised, and guest-focused individual to support our Central Reservations function.
This role is ideal for someone who thrives in a fast-paced hospitality environment, has strong attention to detail, and enjoys creating seamless guest experiences from the very first interaction.
Main Purpose of the Role
The purpose of this role is to manage reservations efficiently across multiple SleepOver properties, ensuring booking accuracy, excellent guest communication, and operational excellence. The successful candidate will play a key role in maximising occupancy, maintaining accurate reservation records, and supporting revenue generation through effective booking management and guest engagement.
Key Responsibilities
- Handle all reservation enquiries via telephone, email, WhatsApp, and online booking platforms in a prompt and professional manner
- Assist guests with accommodation bookings, special requests, and general property information
- Manage reservations across multiple SleepOver properties, ensuring all booking details are captured accurately and updated timeously
- Coordinate with Site Managers, Regional Managers, and reception teams to ensure smooth guest communication and operational efficiency
- Follow up on:
- Provisional bookings
- Outstanding quotations and invoices
- Abandoned calls
- No-shows and booking amendments
- Monitor room availability and rates to maximise occupancy and revenue opportunities
- Conduct regular rate checks on Semper, SiteMinder, Profitroom and OTA’s to ensure bookings and rates are pulling through correctly
- Ensure reservations reflect the correct market segment, source, and rate codes
- Process payments and maintain guest billing records with a high level of accuracy and confidentiality
- Support group bookings and special accommodation requests where required
- Promote direct bookings and the Semper Experience Advantage, helping guests unlock added booking benefits and value
Minimum Requirements
✔ Matric (Grade 12)
✔ Hospitality Diploma or equivalent qualification advantageous
✔ 1–3 years’ experience in hotel reservations, hospitality, front office, or a central reservations environment
✔ Strong English communication skills and professional telephone etiquette
✔ Strong Microsoft Office skills (especially Excel)
✔ Experience with hotel reservation system/PMS (Semper)
✔ Knowledge of OTAs, SiteMinder, and Profitroom will be advantageous
✔ Strong organisational, administrative, and problem-solving skills
✔ High attention to detail and ability to work under pressure
✔ Professional, presentable, and guest-service driven
✔ Ability to work both independently and as part of a team
Why Join SleepOver?
Join a dynamic and growing hospitality group where people matter, opportunities for growth exist, and great guest experiences are at the heart of what we do.
Location: Head Office, Bryanston, Johannesburg
Work Location: In person
Title: Central Reservations Consultant
Company: SleepOver ZA
Location: Bryanston, Gauteng
