Overview
Cashier/Host Jobs in Khomas, Namibia at Minor Hotels
Title: Cashier/Host
Company: Minor Hotels
Location: Khomas, Namibia
Job Location:
Avani Windhoek Hotel & Casino
At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
The Host/Cashier is responsible for delivering a seamless and welcoming guest experience while ensuring accurate and efficient financial transactions. As both a key point of guest interaction and a custodian of billing processes, you will create strong first impressions, engage with guests throughout their visit, and ensure a smooth and professional settlement experience. Your role is essential in maintaining operational flow, financial accuracy, and the high standards of hospitality at Avani Windhoek Hotel & Casino.
Key Responsibilities
- Welcome all guests warmly, creating a positive first impression through friendly, professional, and attentive service.
- Engage with guests throughout their visit, ensuring comfort, satisfaction, and timely support.
- Handle guest queries, concerns, and special requests efficiently, coordinating with kitchen and service teams where required.
- Present bills professionally and ensure a smooth, pleasant settlement experience.
- Promote guest feedback by sharing and collecting feedback questionnaires with billing folders.
- Accurately process all food and beverage billing transactions in line with company SOPs.
- Handle multiple payment methods, including cash, cards, forex, and house accounts, ensuring compliance and accuracy.
- Reconcile all payments against system records, ensuring correct posting and documentation.
- Prepare and manage house accounts prior to service.
- Maintain accurate guest and transactional records for auditing purposes.
- Manage and control the cash float, including verifying, balancing, and reconciling at the end of each shift.
- Investigate, substantiate, and report any cash variances promptly.
- Ensure the secure handling, storage, and transfer of floats and cash in line with procedures.
- Adhere to all cashiering Standard Operating Procedures and internal controls.
- Ensure all supporting financial documentation is complete, accurate, and audit-ready.
- Work collaboratively with service and kitchen teams to maintain smooth and efficient outlet operations.
What We’re Looking For
- Grade 12 / National Senior Certificate
- Previous experience in a restaurant, bar, or hotel environment in a hosting, cashiering, or service role
- Basic knowledge of POS systems and financial transactions
- Experience handling cash, card, and other payment methods
- Availability to work flexible shifts, including evenings, weekends, and public holidays
- Naturally friendly and welcoming, with strong interpersonal skills
- Professional and well-presented, with a guest-first mindset
- Strong attention to detail and accuracy in financial handling
- Calm and efficient under pressure in a fast-paced environment
- A team player with good communication skills
- Trustworthy, reliable, and committed to maintaining high standards of service and integrity
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