Overview
Call Centre Team Leader Jobs in Cape Town at Cartrack SA
Listing reference: cartr_000839
Listing status: Online
Apply by: 31 July 2026
Position summary
Industry: Call Centre Industry
Job category: Transport and Logistics Management
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
Picup, our system integration partner that specialises in last-mile delivery and online management software seeks a Chat Support Team Lead in Cape Town.
Job description
We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.
Key Responsibilities:
- Performance/ KPI Management
- Set targets
- Time Keeping
- Monitor Calls
- Coaching
- QA
- Handle escalations
- Application of IR policies and procedures
- Achieve desirable monthly targets
- Provide on the job training
- Generate reports daily, weekly and monthly
Minimum requirements
- At least 3 years Call Centre Team Leader experience
- Logistic Call Centre experience (Advantageous)
- Intermediate Excel Skills
- People management skills’
- Leadership skills
Title: Call Centre Team Leader
Company: Cartrack SA
Location: Cape Town
