Overview
Call Centre Manager Jobs in Pretoria at Ver-Tex Solutions
About the Role:
We are looking for a highly experienced and results-oriented Collections Call Centre Manager with strong strategic capability and exceptional leadership skills. This role is accountable for managing a team of Team Leaders and Collections Agents, ensuring operational efficiency, structured workflows, and consistent achievement of both client and business objectives.
The successful candidate will demonstrate a strong leadership presence, excellent interpersonal skills, and a proven track record in building and developing high-performing teams. You will be responsible for driving operational excellence, ensuring compliance, and promoting a culture of accountability, professionalism, and continuous improvement.
Key Responsibilities:
- Manage and oversee collections operations, ensuring all processes, procedures, and targets are effectively met.
- Lead, coach, and develop team members, supporting performance improvement and succession planning.
- Track and evaluate performance metrics, attendance, and operational efficiency, implementing corrective actions where required.
- Analyse portfolio performance and identify opportunities to improve collections outcomes.
- Work collaboratively with internal stakeholders to enhance workflows and minimise risk.
- Stay informed on industry trends, legislation, and technology to optimise operational performance.
- Drive training initiatives focused on both technical and behavioural competencies.
- Identify operational gaps and implement strategies to improve overall effectiveness.
Qualifications and Experience:
- Matric required; a relevant tertiary qualification is advantageous.
- 5–7 years’ experience in the collections environment, with a strong track record of meeting or exceeding targets.
- In-depth understanding of collections strategies and industry best practices.
- Demonstrated experience in managing, coaching, and developing teams within a collections environment.
- Strong analytical thinking, problem-solving, and decision-making abilities.
- Proven ability to lead change and drive operational improvements.
- Self-motivated, performance-driven, and aligned with organisational values, with the potential to grow into senior leadership roles.
Why Join Us:
- Opportunity to lead and grow a high-performing collections team within a professional environment.
- Competitive salary package, including commission and performance-based incentives.
- Ability to influence operational strategy and deliver measurable results.
- Work within a culture that prioritises professionalism, accountability, and continuous improvement.
Job Type: Full-time
Pay: R40 000,00 – R50 000,00 per month
Work Location: In person
Title: Call Centre Manager
Company: Ver-Tex Solutions
Location: Pretoria
