Overview
Call Centre Agent – Outbound (Makro Mbombela) Jobs in Johannesburg Metropolitan Area at Massmart
Title: Call Centre Agent – Outbound (Makro Mbombela)
Company: Massmart
Location: Johannesburg Metropolitan Area
Summary:
Serves customers by taking telephone, fax and email orders. Provide
excellent service to customers by keeping them up to date with
product information on a regular basis. Recruit new customers and
grow existing customers through customer analysis.
FUNCTIONS/RESPONSIBILITIES
Finance Targets
Meet agreed sales targets
Meet sales & profit growth (Margin) targets on a monthly basis
Facilitating the rebate process by offering rebates to those who qualify and explaining
the criteria
Increase the number of active customers
Administration and Reporting
Daily and Monthly reporting on sales, call cycles and customers performance
Provide reports on new customers
Maintain data integrity in terms of BP master data
Load discounts , capture orders and update the CRM system
Customer Recruitment and Service
Customer recruitment
Service Existing Customers to grow their spent. (KEEP & GROW)
Effective customers interaction, recruitment and maintenance through outbound call
Centre
Credit offering to customers to grow sales
Handle telephone calls efficiently
Be knowledgeable about products and provide detailed & informed offering to customer
Teamwork and Self-Management
Follow through to ensure that personal quality and productivity standards are
consistently and accurately maintained
Demonstrate consistent application of group and company procedures and policies
Plan and prioritize, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Work with the broader core and site HR teams to support the overall HR strategy
Minimum Academic, Professional Qualifications & Experience required for this
position:
Matric
1-2 years customer service experience
Must be able to speak Portuguese
If you don`t hear from us within 14 days please consider your application unsuccessful.
"Employment Equity Policy Requirements may be applicable”
Contact person for further information about this vacancy/forwarding of application:
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position.
All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy/