Overview
Call Centre Agent Jobs in Boksburg, Gauteng, South Africa at Macsteel Service Centres SA (Pty) Ltd
Title: Call Centre Agent
Company: Macsteel Service Centres SA (Pty) Ltd
Location: Boksburg, Gauteng, South Africa
Job Description,
We are looking for a call centre agent to coordinate and diagnose the process flow of the IT support function within the organization by escalating calls logged to the relevant support function for resolution.
, Requirements,
Required Qualifications / Experience
- National Senior Certificate – essential
- 1 – 2 years Call centre experience
- Computer literate
- Experience working on systems (SAP) – advantageous
, Duties and Responsibilities,
Job Specification
- Act as first line support by responding to queries
- Follow agreed procedures to identify and register incidents and/or queries
- Gather and escalate information to appropriate service providers to ensure customer resolution
- Monitor and follow-up on unresolved calls
- Provide regular feedback to customers with regards to call status