Overview
Call Center Manager Jobs in Heliopolis, Cairo, Egypt at Real Mark Egypt
Title: Call Center Manager
Company: Real Mark Egypt
Location: Heliopolis, Cairo, Egypt
We’re Hiring – Call Center Manager
Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.
Key Responsibilities:
• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.
• Lead, coach, and motivate call center agents to achieve performance tragets.
• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.
• Handle customer complaints and escalations, ensuring timely resolution within SLAs.
• Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.
• Develop call scripts, service standards, and process improvements to enhance performance.
• Conduct regular call quality reviews and audits to improve service quality and customer experience.
• Work closely with sales and Marketing teams to support business growth and customer engagement.
Requirements:
• Bachelor’s degree in Business Administration or a related field.
• 7-10 years of experience in Call Center Managment.
• Previous experience in the real estate industry is required.
• Excellent communication and problem-solving abilities.
• Ability to analyze reports and improve performance based on data
• Good command of English.
• Leadership and people management skills.
• High attention to details and strong organizational abilities.
• Advanced proficiency in Microsoft Office.
If you’re interested, please send your CV via email: