Overview
Call Center Agent Jobs in Cairo, Egypt at EGXPRESS Logistics
Title: Call Center Agent
Company: EGXPRESS Logistics
Location: Cairo, Egypt
EGXPRESS Licensee of Federal Express (FedEx) is seeking a call center agent to join our company.
Key Responsibilities:
• Receive calls from customers and reply to their inquiries.
• Conduct the first call to the customers and obtain clearance instructions.
• Open Traces from the first day of arrival with a clear indication of shipment status, with detailed information about Egyptian regulations.
• Handle all shipments that need amendment in the name of the consignee and FedEx clearance pending / stopped shipments until needed. Paperwork is submitted by the customer.
• Follow up on Re-export shipments (from FedEx Clearance) and obtain necessary approvals from the shipper or consignee for the return. And follow up with the subcontractor until the shipment leaves the cage.
Qualifications:
• Bachelor's educational degree
• Very good command of the English language
• A minimum of one-year experience in customer service.
Work Location: Head Office, Sheraton.