Business Development & Client Relationship Manager

Randburg, Johannesburg | Full-Time | Office-Based

A well-established organisation within the financial services and collections sector is seeking a dynamic and commercially driven Business Development & Client Relationship Manager to join its growing team.

This role combines business development, client relationship management, tender coordination, and service delivery oversight, making it ideal for a professional who enjoys building strategic partnerships, securing new business opportunities, and ensuring exceptional client experiences.

Minimum Requirements

• Matric (Grade 12) is essential.
• Diploma or Degree in Business Administration, Marketing, Sales, Client Relationship Management, or a related field will be advantageous.
• Minimum 3 to 5 years’ experience in business development, client relationship management, account management, tender administration, proposal writing, contract management, or a related role within the collections or financial services industry.
• Proven experience preparing tender submissions, RFPs, RFQs, proposals, and client presentations.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience working with CRM systems and tender portals.
• Understanding of debt collection legislation and compliance requirements.
• Exposure to digital collections, customer engagement platforms, and AI-enabled technologies will be advantageous.

Key Responsibilities

Business Development & Growth

• Identify, develop, and secure new business opportunities aligned with organisational growth objectives.
• Build and maintain a strong pipeline of prospective clients, tenders, and strategic partnerships.
• Drive revenue growth through proactive prospecting, networking, and stakeholder engagement.
• Support the acquisition of new client mandates and contribute to overall business expansion initiatives.

Tender & Proposal Management

• Manage the end-to-end tender and proposal process.
• Prepare high-quality proposals, bid responses, capability statements, presentations, and tender submissions.
• Ensure all submissions are accurate, compliant, professionally presented, and submitted within required deadlines.
• Coordinate internal stakeholders to gather information required for successful submissions.

Client Relationship Management

• Develop and maintain strong relationships with clients and key stakeholders.
• Act as the primary point of contact for client communications, service reviews, and escalations.
• Promote long-term client retention through proactive engagement and exceptional service delivery.
• Facilitate the resolution of client queries, complaints, and operational concerns.

Client Onboarding & Service Delivery

• Coordinate the onboarding and implementation of new client mandates.
• Ensure operational readiness and seamless transition into service delivery.
• Monitor service delivery standards, contractual obligations, and SLA compliance.
• Collaborate with operational teams to drive continuous improvement and client satisfaction.

Governance, Reporting & Administration

• Maintain accurate client records, contracts, governance documentation, and reporting requirements.
• Support invoicing, reconciliations, and management reporting activities.
• Ensure compliance with relevant legislation, contractual requirements, and internal policies.
• Prepare business development and client relationship performance reports for management.

Skills & Competencies

• Strong business development, sales, prospecting, and negotiation skills.
• Excellent stakeholder engagement and relationship-building abilities.
• Strong tender management and proposal-writing expertise.
• Exceptional verbal and written communication skills.
• Strong presentation and influencing capabilities.
• High attention to detail and ability to manage multiple deadlines.
• Commercially astute with a client-focused mindset.
• Strong organisational, planning, and problem-solving skills.
• Demonstrates integrity, collaboration, curiosity, innovation, and a results-driven approach.