Overview
Bilingual Customer Service Representative Jobs in Tunis, Tunisia at Talentige
Title: Bilingual Customer Service Representative
Company: Talentige
Location: Tunis, Tunisia
About Talentige
Talentige is an international recruitment company helping businesses in Canada, the US, and Europe hire skilled remote talent from global markets.
We help companies reduce hiring costs without lowering the quality of their team. Our focus is on finding reliable, pre-vetted professionals for roles such as customer support, administration, sales, marketing, dispatch, operations, and other remote positions.
The problem we solve is simple: many companies are overpaying for roles that can be done remotely, but they are also afraid of hiring the wrong person. Talentige helps them access strong international talent that is skilled, reliable, and cost-effective.
About the Role
Talentige is looking for a Bilingual Customer Service Representative to support customers, answer questions, handle requests, and provide a smooth, professional experience in both French and English.
This role is for someone who communicates clearly, stays calm under pressure, and knows how to make customers feel heard and helped. We need someone reliable, organized, and comfortable working with customers by phone, email, chat, or other communication channels.
You will work with an international recruitment company that helps businesses hire skilled remote talent at a lower cost without sacrificing quality.
What you’ll do
- Answer customer questions in French and English through phone, email, chat, or other platforms.
- Provide clear, professional, and friendly support to customers.
- Listen carefully to customer needs and help solve their issues quickly.
- Follow up with customers when needed to make sure their request is handled properly.
- Update customer information, notes, and records in the system.
- Work with the internal team to solve customer problems and improve the customer experience.
- Handle complaints with patience, professionalism, and good judgment.
- Explain services, processes, or next steps in a simple and clear way.
- Support daily customer service operations and help the team stay organized.
- Represent the company in a professional way and make customers feel confident and supported.
What we’re looking for
- Strong French and English communication skills.
- Minimum of 3 years of experience in customer service, support, call center, or a similar role.
- Ability to speak and write clearly in both French and English.
- Good listening skills and the ability to understand customer needs.
- Professional, patient, and calm communication style.
- Comfortable using computers, CRM systems, email, chat tools, and online platforms.
- Organized, reliable, and able to work remotely.
- Able to handle different types of customers with respect and confidence.
- Problem-solving skills and the ability to take action without waiting for every small instruction.
- Experience in customer service, virtual assistance, call centers, administration, recruitment, or professional services is a plus.
You’ll be a strong fit if you can
- Make customers feel heard, respected, and supported.
- Switch easily between French and English.
- Stay calm and professional even when the customer is upset or confused.
- Communicate in a natural, human, and clear way.
- Follow instructions while also using common sense.
- Take feedback and improve quickly.
- Be dependable, punctual, and serious about doing good work.
Compensation:
- TND 3800 + Bonuses
Visit www.talentige.com for more Information