Overview
B2B Customer Service Representative (On-Site, M–F 9–5) Jobs in Terre Haute, IN at Graphic FX
About Us
We are a locally owned custom apparel company that serves business and organizational clients (events, teams, unions, schools, companies). We help customers order customized garments and promotional products for their events and programs and pride ourselves on being accurate, responsive, and easy to work with. Great customer service is our hallmark.
We’re looking for a detail-oriented, phone-comfortable Customer Service Representative to support our business clients with orders, questions, and problem resolution.
Position Summary
The Customer Service Representative (CSR) is the main point of contact for our business customers by phone and email. You’ll handle inquiries, quotes, order entry, artwork coordination and delivery questions, and you’ll follow clear written procedures to make sure details are right the first time. This is a pure customer service role mostly inbound calls and emails, not cold calling.
Schedule
- Full-time, on-site in Terre Haute, IN
- Monday–Friday, 9:00am–5:00pm
- No evenings, weekends, or travel
Key Responsibilities
- Answer inbound calls and emails from business customers about quotes, orders, and deliveries.
- Enter and update orders in our system with accurate sizes, quantities, and dates.
- Provide order status updates, shipping information, and basic product information.
- Follow written procedures to handle missing items, reprints, and rush situations, escalating when needed.
- Keep detailed notes on each customer interaction in our CRM so the team always has up-to-date information.
- Coordinate with production and shipping to help orders move smoothly and on time.
- Make occasional warm follow-up calls or emails to existing or recent customers (for example, checking on a recent order or open quote).
- Support management with simple customer-related or general office tasks as needed.
What We’re Looking For
Required:
- 1+ year in a customer-facing role, ideally phone-based (customer service, order desk, call center, account support, etc.).
- Comfortable talking to customers on the phone for a good part of the day.
- Strong attention to detail with numbers, names, and dates – you like getting things right.
- Able to follow written procedures and checklists consistently.
- Basic computer skills: email, typing, and working in multiple browser tabs/windows; comfort learning new systems.
- Solid written communication (clear, polite emails).
- Reliable transportation and the ability to work on-site, M–F, 9–5 without frequent last-minute call-outs.
Nice to have (not required but a plus):
- Experience with B2B customer service (supporting business/organizational accounts rather than walk-in retail).
- Experience in apparel, printing, promotional products, or similar order-based industries.
- Experience using a CRM or order management system.
This Job Is a Great Fit If You
- Enjoy helping customers and solving small problems all day long.
- Like a structured workday with clear procedures rather than constant improvising.
- Take pride in being accurate and dependable – coworkers can count on you to follow through.
- Want a stable, weekday schedule and on-site team environment.
This is not a good fit if you dislike being on the phone, struggle with details, or have availability issues.
Benefits
- Hourly pay $17–$19/hr, DOE
- Consistent Monday–Friday daytime schedule
- Paid time off and holidays (after introductory period)
- Company paid health insurance
- Small, stable company with ownership on-site
- Training and documented procedures so you know what “good” looks like
How to Apply
Please apply with your resume and a short message answering these two questions:
- Briefly describe your customer service experience on the phone.
- Tell us about a time you had to manage a lot of customer tasks at once. How did you keep things organized?
We’ll contact selected candidates for a short phone screen and a simple customer service skills exercise.
Pay: $17.00 – $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- B2B Customer Service: 3 years (Required)
License/Certification:
- Driver’s License (Required)
Work Location: In person
Title: B2B Customer Service Representative (On-Site, M–F 9–5)
Company: Graphic FX
Location: Terre Haute, IN
