Overview
AT&T Customer Service Representative Jobs in Dover, NH at Confidential
We’re scaling our team and seek a AT&T Customer Service Representative to guide our customers through AT&T’s mobile solutions. In-store, the AT&T Customer Service Representative engages directly with customers to showcase AT&T’s cell phones and data plans, ensuring they find the perfect fit for their lifestyle.
As an AT&T Customer Service Representative, you serve as a front-line sales representative within our stores, supporting our customers as they explore wireless solutions that fit their needs. The AT&T Customer Service Representative role blends product knowledge, customer education, and sales, ensuring our customers receive a clear, confident, and value‑driven experience.
Responsibilities of the AT&T Customer Service Representative
- Engage with customers in -store about their phone and data needs, making sure they feel welcome and understood.
- Break down phone specs, upgrades, and trade-in values so our customers know exactly what they’re getting.
- Ask the right questions, like how they use data, to find the perfect AT&T plan for them.
- Walk customers through phone and plan comparisons so they can make a confident choice.
- Double-check customer details to avoid mix-ups with activations, upgrades, or account changes.
- Stay active on the floor to help the sales team hit sales goals and keep customers moving through the store.
Qualifications of a AT&T Customer Service Representative
- High school diploma or equivalent preferred.
- Passionate about customer engagement or sales is a plus; no prior experience required.
- Quick learner when it comes to AT&T’s latest phones, upgrades, and trade-in options.
- Patient and a good listener; asks the right questions to figure out what customers need.
- Works well with others, helps the sales team succeed, and keeps the store running smoothly.
Pay: $46,000.00 – $52,000.00 per year
Work Location: In person
Title: AT&T Customer Service Representative
Company: Confidential
Location: Dover, NH
