Overview
Assistant Relationship Manager (ARM) – Ultimate Banking Jobs in Nairobi, Nairobi County, Kenya at HFC Kenya
Title: Assistant Relationship Manager (ARM) – Ultimate Banking
Company: HFC Kenya
Location: Nairobi, Nairobi County, Kenya
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
Selling Liabilities and Assets in order to grow the Ultimate Banking Business
Deadline: 2026-03-15
Category: Retail
Subsidiary: HFC
Principle Accountabilities
- Cross-selling of HFC Bank’s products by establishing new relationships in order to grow both the assets and liabilities book.
- Portfolio management – closely manage the top 50 customers with a portfolio not exceeding 350 customers.
- Deputize the BBM and RM when they are not there to drive the Bank’s strategy and execute the objectives.
- Manage the high-net-worth customers of the Bank.
- Deposit mobilization, asset growth, manage revenue drivers, and grow the PPC.
- Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity.
- To review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.
- To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
- To analyze mortgage loan applications by interviewing the customers.
- To identify customers’ borrowing needs by interviewing so as to ensure selling of the right mortgage product.
- To safeguard Bank assets by being a dual custodian to minimize frauds and losses.
Key Competencies and Skills
- Selling skills
- Analytical skill
- Negotiation skills
- Supervisory skills
- IT Skills
- Report writing
- Communication skills
- Product knowledge.
- Team Work
- Good listener
- Excellent customer experience skills
Minimum Qualifications, Knowledge And Experience
- A Business-related degree.
- 3 years in Banking Industry