Overview
Assistant Manager – Customer Care Voice-Inbound Jobs in Cape Town, Western Cape, South Africa at EXL
Title: Assistant Manager – Customer Care Voice-Inbound
Company: EXL
Location: Cape Town, Western Cape, South Africa
The Assistant Manager role is responsible for managing and delivering high-quality customer service within an insurance environment. The role focuses on driving team performance against Service Level Agreements (SLAs), providing supervisory support, handling escalations and complaints, and ensuring consistent quality, productivity, and compliance. The incumbent must be flexible with shift schedules based on business requirements.