Assistant Manager – Africa Coordination Centre (ACC)

Job Description

Contract (ie Perm/FTC/Part-Time): Permanent

Team: Africa Coordination Centre (ACC)

Office Location: Johannesburg

The role:

As an Assistant Manager, you will lead a team of consultants, overseeing daily operations and ensuring high-quality delivery. This is a leadership role suited to a seasoned immigration professional who can drive delivery, energise a team, and operate confidently in a fast-paced environment. Alongside managing performance and developing team members, you will drive continuous improvement and ensure work is delivered efficiently. You will also coordinate workflows, provide oversight on complex cases, and act as a trusted point of contact for clients, using your technical expertise to guide the team and ensure compliance.

Working closely with a diverse portfolio of corporate clients, including multinational organisations, you will build strong relationships and support new client onboarding. There will also be opportunities to contribute to business development and the growth of the wider practice, with support from senior managers and a strong administrative team.

What your day will look like:

• Overseeing daily team operations, ensuring consistent service delivery and compliance
• Acting as the key point of contact on client accounts, providing legal and strategic guidance
• Effectively managing relationships with client contacts and maintaining a high standard of professionalism, legal expertise and efficiency in all communications
• Serving as technical expert and escalation point for day-to-day queries from team members
• Conducting legal research on complex technical issues and formulate tailored solutions
• Identifying strategic opportunities for clients and collaborating with managers on execution
• Creating and refining client protocols and implementing service improvements
• Collaborating with clients while understanding their business, objectives and needs
• Serving as a mentor and leader, providing training and support to junior colleagues
• Contributing to business development and participating in wider firm initiatives

The team:

You will be joining a dynamic team of immigration professionals working in a fast-paced, international environment. Collaboration is at the heart of what we do, with a strong focus on teamwork, knowledge sharing, and mutual support. From day one, you will play a meaningful role while being supported by a culture that values empowerment, growth, and continuous learning. This is an exciting opportunity to join a team where your expertise will make a real impact.

What we are looking for:

Essential criteria:

• Knowledge and experience of sub-Saharan African jurisdictions
• More than 7 years’ experience in immigration is required; a Bachelor’s degree in a related field is advantageous
• Positive leader who fosters trust, accountability, and a high-performance culture
• Proven ability to coach, develop, and manage team performance and competing priorities
• Confident managing senior stakeholders and building trusted, long-term client relationships
• Commercially aware, able to identify growth opportunities and contribute to client strategy
• Comfortable using systems and data to drive efficiency, accuracy, and process improvements
• Sound judgment with ability to make decisions and escalate appropriately in complex situations
• Thrives in fast-paced environments, managing ambiguity and shifting priorities effectively
• Highly organised, able to prioritise, manage multiple projects, meet deadlines, and communicate progress clearly

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our South Africa offerings include:

• Competitive Salary: We offer salaries that reflects your skills and experience
• Health and Wellness: Medical aid scheme, gap cover, employee assistance programme and free Headspace membership
• Protection and Security: Provident fund, group life insurance, funeral cover, disability and critical illness cover
• Time Away from Work: In addition to 20 days annual leave and public holidays, we birthday leave, study leave and enhanced maternity leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only – never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.