Assistant Lodge Management Couple Jobs in Cape Town, South Africa at INTELLISTAFF
Location:
Western Cape
Overview
We are seeking a dynamic and experienced couple to join our luxury private game reserve. This hands-on opportunity is ideal for a couple where one partner fulfils the role of Field Guide, General Maintenance & Management Support, while the other oversees
** Reservations, Administration & Management Support This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and delivering exceptional guest experiences.
Position 1:
Field Guide & General Maintenance (Partner
1)
Key Responsibilities
Field Guiding & Guest Experience
Conduct guided game drives and nature walks (where qualified)
Interpret wildlife, ecology, and conservation for guests
Ensure guest safety during all activities
Create memorable, personalised guest experiences
Reserve & Lodge Maintenance
Perform general maintenance of property infrastructure, vehicles, and equipment
Carry out basic plumbing, electrical, and mechanical tasks
Maintain reserve roads, signage, and outdoor areas
Assist with reserve management as required
Operational Support
Assist with guest and staff transfers and logistics
Support lodge operations during busy periods
Work closely with management to ensure smooth daily operations
Requirements
Valid FGASA qualification (minimum Level 1 preferred)
Valid driver’s licence with PDP
Practical, hands-on maintenance skills with a solutions-driven approach
Strong communication and guest-facing skills
Physically fit and able to work flexible hours
Previous lodge or reserve experience essential
Position 2:
Reservations, Administration & Management Assistant (Partner
2)
Key Responsibilities
Reservations & Guest Communication
Manage reservations, enquiries, and confirmations
Maintain booking systems, rates, and availability
Communicate with guests before, during, and after their stay
Liaise with agents and tour operators
Host guests when required
Administration & Office Management
Handle general lodge administration and filing
Assist with invoicing, payments, and financial administration
Prepare reports for management
Maintain guest records and operational documentation
Management Support
Assist management with daily operations
Coordinate staff schedules and logistics
Support guest check-ins, check-outs, and special requests
Ensure brand standards and guest expectations are upheld
Requirements
Previous experience in reservations and hospitality administration
Experience with Nights bridge or a similar booking platform essential
Strong computer literacy (email, booking systems, Excel/Google Workspace)
Excellent written and verbal communication skills
Highly organised, detail-oriented, and professional
Ability to work independently and under pressure
Luxury hospitality experience preferred
Couple Requirements
Proven experience working together in a lodge or hospitality environment
Strong teamwork and communication skills
Professional, guest-focused, and adaptable
Committed and seeking long-term placement
Willingness to live on-site in a semi-remote environment
Ability to work extended and irregular hours
Valid South African work permits (if applicable)
Position best suited to a couple without dependants
Title: Assistant Lodge Management Couple
Company: INTELLISTAFF
Location: Cape Town, South Africa
Category:
