Overview
Assistant Front Office Manager – Iberostar Selection Zanzibar 5* Jobs in Kaskazini A, Zanzibar North, Tanzania at Iberostar Hotels & Resorts
Title: Assistant Front Office Manager – Iberostar Selection Zanzibar 5*
Company: Iberostar Hotels & Resorts
Location: Kaskazini A, Zanzibar North, Tanzania
At Iberostar Group, we are looking for an Assistant Front Office Manager for our new hotel, Iberostar Selection Zanzibar 5*, located in Muyuni, Matemwe. Before knowing more about the position, we think it's important that you learn a little about us:
We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy holidays and memorable experiences, offering a value proposition built on quality and the excellence of both the customer and employee experience.
- We operate more than 100 establishments across 35 destinations in 13 countries worldwide, all in prime beachfront locations.
- We are a family of over 35,000 people representing 95 nationalities, sharing the same core values: Responsibility, Transparency, Humility, Passion, and Creativity.
- We work to create a place to thrive: we care for the people who belong to the Iberostar family, fostering their growth, ensuring their well-being, and promoting equity as the foundation of our decisions.
- Our Iberostar Wave of Change movement is the roadmap that drives our purpose to lead a model of responsible tourism.
If this sounds interesting to you… maybe this is your place! 🙂
Your primary mission will be to create a harmonious work environment that enables the delivery of the excellent quality service that distinguishes us.
✔️ How will your day-to-day look like?
Responsibilities include:
- Applying work methods according to Iberostar’s procedure manuals and work instructions.
- Attending to guests and performing all front office tasks.
- Organizing, developing, and planning daily tasks in conjunction with the Front Office Manager.
- Allocating staff based on tasks to be performed and establishing priorities.
- Participating in the training and motivation of the team.
- Acting as a bridge between the Front Office Manager and the reception team.
- Managing guest complaints and operational incidents.
- Substituting for the Front Office Manager during their absence.
🌱 Who is the ideal candidate for this position?
The ideal person for this role will have a strong guest orientation and will be organized, methodical and responsible.
- Minimum of two years of experience in the Reception/Front Office department.
- A high level of English is essential. (Note: Proficiency in other languages like German or Swahili is highly valued).
- Training in Tourism, Tourist Accommodation Management, or Hotel Management is highly valued.
- Knowledge of the PMS Prestige system is a plus.
✔️ Our proposal for you:
We offer you the opportunity to be part of a great company and develop your career with us and enjoy:
- Ongoing training through tailored development plans and Iberostar Campus, our learning platform where you can benefit from both specific and global training programs.
- An attractive benefits package, including: Discounts at all our hotels, and special rates on other services and products.
- Membership in the Iberostar Vitality Community: our corporate wellness program designed for employee well-being, featuring weekly yoga classes, a virtual gym, nutritional plans, "Fruit Day," and more.
- Work in an inspiring environment that values people, core principles, and a responsible tourism model.
We will be happy to provide you with more information about the position and learn more about your profile and expectations!
#WEAREIBEROSTAR 🌟