Overview
ASSISTANT ECOMMERCE CUSTOMER SERVICE ADVISOR Jobs in Johannesburg at Keystone Apparel Co
Core competencies:
- To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
- Tracking and closure of, all queries, incidents, problems and requests for service from all end users.
- Concentrating on resolving the issues, escalating learning and focusing on root cause of issues.
- Excellent command of English language (both verbal and written)
- Solid organizational, administrative, time management skills and keen sense of attention to detail.
- Ability to manage client’s expectations
- Customer Focused – ability to excel in the provision of service
- Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
- Solution Orientated with a proactive approach to problem resolution and detail
- Retail experience.
- An ability to communicate with customers easily and effectively, with strong negotiation skills.
- A ‘customer first’ attitude and approach to working
- Computer literacy
- Organisational and administration skills
Title: ASSISTANT ECOMMERCE CUSTOMER SERVICE ADVISOR
Company: Keystone Apparel Co
Location: Johannesburg
