Overview
Application Support (IT Wholesale/Tech Operations) Jobs in Lagos, Lagos State, Nigeria at Access Bank Plc
Title: Application Support (IT Wholesale/Tech Operations)
Company: Access Bank Plc
Location: Lagos, Lagos State, Nigeria
- Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank's financial (or non-financial) applications.
Key Responsibilities
- Support the Bank's applications.
- Coordinate system changes and deployment in line with the release note approved by the Unit Head.
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7.:45am and real time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems
- Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner withing SLA.
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
- Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications
Requirements
Required Knowledge, Skills and Abilities:
- Ability to work in a fast paced, collaborative environment
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL
- Tech Savvy
- Swift issue resolution
- Strong troubleshooting, analytical, and problem-solving
- Strong written & oral communication
- Relationship management
- Team collaboration/ conflict management
- Self-Management / General managerial/ administration
Qualification & Experience
Mandatory
- Bachelor's degree in computer science, Engineering, Operational or Numeric Science or (any other relevant discipline)
- Minimum of 3 – 5 years of IT Application support, service or operations experience in a technology, banking, fintech or related environment
- Certification(s) in IT Service Management or MCP or OCP
- Knowledge of SQL Server, MySQL and application servers
- Ability to work in a high-availability environment with 24/7 support
Desirable
- Other related professional qualifications
- Master's Degree in relevant field
- Experience supporting large-scale or highly regulated financial institution
Only shortlisted candidates will be contacted.
Applications close 11:59pm on Wednesday, 8th April 2026