Overview

Application Implementation Manager Jobs in New Cairo, Cairo, Egypt at Modupay

Title: Application Implementation Manager

Company: Modupay

Location: New Cairo, Cairo, Egypt

About the job

The Implementation Manager leads end-to-end delivery of payment solutions across card issuing, acquiring, and switching platforms. This is a senior technical role that bridges client needs with internal systems requiring hands-on expertise in payment flows, APIs, core platforms, and production operations, combined with strong stakeholder and delivery management skills.

Key Responsibilities

Implementation & Solution Delivery

  • Lead end-to-end delivery of payment solutions: card issuing/acquiring systems, switch integrations, and major enhancements — from requirements through production go-live.
  • Translate business requirements into scalable technical designs across switching platforms and REST/SOAP API layers.
  • Own the full delivery lifecycle: solution design, system configuration, UAT coordination, and deployment sign-off.
  • Ensure correct handling of transaction flows (authorization, clearing, and settlement) in alignment with Visa, Mastercard, and other applicable scheme rules.
  • Define and track project milestones, proactively escalating risks or blockers to stakeholders.

Integration & API Management

  • Oversee integrations between internal systems and external partners using REST and SOAP APIs, middleware layers, and message brokers.
  • Ensure correct ISO 8583 message parsing, field-level validation, message transformation, and routing logic.
  • Lead troubleshooting of integration failures, ensuring data consistency and end-to-end transaction integrity.
  • Manage API versioning, coordinate deployments across DEV/UAT/PROD environments, and enforce API governance standards.

  • Core Platform & System Management

    • Configure and manage core payment platforms (e.g., SmartVista, Euronet, or equivalent) across all functional modules: Front End, Back Office, CMS, Fraud, and API Gateway.
    • Ensure platform stability through proper configuration management, change control, and proactive monitoring.
    • Lead release activities including deployment validation, pre/post-release testing, and rollback planning.
    • Maintain system integrity across interconnected modules, ensuring changes in one area do not adversely impact others.

    Data Analysis & Database Management

    • Apply strong SQL skills on Oracle Database (or equivalent) to support production operations:
    • Data validation and reconciliation across systems
    • Root cause analysis for transaction or data discrepancies
    • Query performance review (in coordination with DBAs where applicable)
    • Handle large transaction datasets with care for accuracy, completeness, and auditability.
    • Build and maintain data validation scripts and reconciliation reports to support operational teams.

    Application Deployment & Environment Management

    • Oversee deployment activities on application servers (Oracle WebLogic, JBoss, or equivalent), coordinating with DevOps and infrastructure teams.
    • Manage EAR/WAR deployment cycles, environment configuration, and release coordination across the application stack.
    • Ensure environment parity and proper governance between DEV, UAT, and PROD — preventing configuration drift and unauthorized changes.
    • Define and enforce pre-deployment checklists, deployment runbooks, and post-deployment validation steps.

    Operations, Monitoring & Incident Management

    • Monitor system health, transaction throughput, and availability using logs, dashboards, and monitoring tools.
    • Analyze ISO message logs and system traces to proactively detect and resolve issues before they impact clients.
    • Lead incident management end-to-end — triaging by severity, coordinating resolution, and driving post-incident reviews.
    • Establish and maintain runbooks, escalation paths, and on-call procedures for production support coverage.
    • Proactively identify systemic risks and drive preventive actions to minimize service disruptions.

    7. Client & Stakeholder Management

    • Serve as the primary point of contact for clients across delivery, change requests, incidents, and ongoing enhancements.
    • Translate complex technical issues into clear, business-friendly communications — managing expectations with transparency.
    • Conduct regular status reviews, steering meetings, and delivery updates with both technical and executive stakeholders.
    • Drive high client satisfaction by ensuring commitments are met and issues are resolved with urgency and professionalism.

    Vendor & Third-Party Coordination

    • Manage relationships with external vendors and technology partners (e.g., BPC Banking Technologies, Euronet Worldwide, scheme bodies).
    • Hold vendors accountable to SLAs — escalating issues appropriately and ensuring timely resolution.
    • Evaluate third-party solutions and integrations, providing technical assessment and integration oversight.
    • Coordinate scheme certification activities and ensure compliance with network mandates and release cycles.

    Security & Compliance

    • Ensure all systems and implementations comply with PCI-DSS requirements and relevant scheme operating regulations (Visa, Mastercard).
    • Oversee secure handling of cardholder data, including encryption standards, CVV/PIN processing controls, and key management practices.
    • Maintain audit readiness and ensure documentation supports both internal and external compliance reviews.
    • Embed security considerations into delivery processes — from design through production — rather than treating them as a post-delivery step.

    Continuous Improvement & Optimization

    • Identify and drive improvements to system performance, delivery processes, and operational efficiency.
    • Leverage production data, incident trends, and user feedback to surface actionable recommendations.
    • Own KPI reporting across key metrics: SLA adherence, system availability, transaction success rate, and time-to-resolve.
    • Conduct structured post-implementation reviews (PIRs) and translate learnings into process improvements.

    Documentation & Knowledge Management

    • Maintain comprehensive documentation for system configurations, integration specifications, runbooks, and troubleshooting guides.
    • Ensure knowledge transfer to operations teams prior to go-live, with formal operational readiness sign-off.
    • Champion documentation culture across the team — ensuring tribal knowledge is captured and accessible.

    Required Qualifications

    • Bachelor’s degree in Computer Science, Engineering, or a related field.
    • 8–10 years of experience in payments, banking technology, or financial systems.
    • Strong experience with payment systems (issuing, acquiring, switching).
    • Hands-on experience with APIs, system integration, and production environments.
    • Solid SQL knowledge (Oracle or similar databases).

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